Refund Policy – Royal Tandoori
At Royal Tandoori, we value the satisfaction of our customers above all. We understand that there might be rare instances when you may want to request a refund, and we are committed to addressing your concerns fairly and transparently.
Please read our detailed Refund Policy below to understand the process and conditions.
General Refund Information
We want you to be delighted with your order at Royal Tandoori. If for any reason you are not fully satisfied with your purchase, we offer refunds or exchanges on certain conditions. Your satisfaction is our priority, and we will always try to find a solution that works best for you.
Eligibility for a Refund
A refund request may be accepted if:
- Incorrect Orders: You received the wrong dish or an incorrect modification of your order.
- Order Cancellation: You cancel your order before it has been processed and shipped.
- Damaged Items: If your food was delivered in a damaged or unsatisfactory condition (though we take utmost care in packaging).
Non-Refundable Items
Certain circumstances or items are not eligible for a refund. These include, but are not limited to:
- Special Offers or Discounts: Orders placed using discount codes or special offers may not be eligible for a refund.
- Change of Mind: We cannot provide refunds for change of mind, so please double-check your order before confirming it.
- Partially Consumed Food: Once food has been consumed or tampered with, we cannot offer a refund.
Refund Process
To initiate a refund, follow these simple steps:
- Contact Us: Reach out to our customer service team within 48 hours of receiving your order.
- Provide Order Details: Please provide your order number, the item in question, and a brief explanation of the issue.
- Approval Process: Our team will review the request and will notify you within 2-3 business days of the decision.
- Refund Issuance: If your refund is approved, it will be processed back to your original payment method.
Refund Timeline
Once your refund is approved, it can take 3-5 business days for the funds to reflect in your account, depending on your payment provider.
Customer Satisfaction Guarantee
We pride ourselves on serving you with the best authentic Indian cuisine. If something goes wrong with your order, please let us know as soon as possible. We are committed to making things right!
Contact Information
If you have any questions or need assistance regarding our Refund Policy, feel free to contact us at:
Royal Tandoori
📍 Location: Pilestredet 63D, 0350, Oslo, Norway
📞 Call us: +47 22 60 20 06
🌐 Website: http://localhost/royaltandoori/
📧 Email: royaltandoorip@gmail.com
Important Notes:
- Royal Tandoori reserves the right to update or amend this Refund Policy at any time. Please check this page regularly for updates.
- For refunds, we only consider requests that adhere to our specific conditions outlined above.